Your Legal and Privacy Questions
Account eligibility depends on local law in your region. Generally, you must be of legal age where you play and live in a region where online gaming access is permitted. We verify your location and age on sign-up to confirm compliance.
No. We do not sell your personal information. We only share payment details with DANA, OVO, GoPay and QRIS processors to handle your deposits and withdrawals. We never share your gameplay or email with advertisers or other platforms.
Log in to Settings > Account & Security and select Close Account. We will disable your login immediately, stop all payment processing, and send you final account details. Your data is retained for 7 years for regulatory compliance only.
After you request a withdrawal and pass our verification check, funds are sent to DANA, OVO, GoPay or your bank within 1 to 4 hours, depending on the payment method. QRIS transfers may take up to 2 hours during peak times.
Yes. Use Settings > Legal & Privacy > Request My Data, or email our support team. We will compile your account history, deposits, withdrawals, gameplay logs and personal details within 14 days at no charge.
Contact live chat or email support immediately with the transaction ID and date. We investigate within 48 hours and reverse or correct the entry if we confirm the error. You will see the correction reflected in your next statement.
Yes. We operate only where local law permits online gaming. Your access depends on local law. If your region changes its rules or you move to a restricted area, we will notify you and may limit your account accordingly.
